Start your career as a Customer Service Planner at Vopak which is responsible in translating the customer orders into optimal logistic programs by analyzing product delivery or supply chain processes to identify or recommend changes. The stakes are high 24/7, the pressure is always on, customers are expecting the Planner to contribute to their bottom line by continuously optimizing the planning in order to minimize logistics cost. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Ready to develop yourself and make a positive impact? Improve the world and start as Manager, Operations at Vopak.
What will you do as a Customer Service Planner?
As a Customer Service Planner, you will be responsible in translating the customer orders into optimal logistic programs by analyzing product delivery or supply chain processes to identify or recommend changes. The stakes are high 24/7, the pressure is always on, customers are expecting the Planner to contribute to their bottom line by continuously optimizing the planning in order to minimize logistics cost. The Planner optimizes the holistic use of terminal resources while ensuring maximum efficiency and productivity.
What do we offer you?
A market-based salary depending on your experience and knowledge and attractive bonuses
Various growth opportunities
What do we expect from you as a Customer Service Planner?
Diploma/Degree in any business discipline, with minimum 3 years of relevant experience in similar industry or industrial / B2B
Experience in terminal operations
Operational or Logistics experience in Oil & Gas or bulk logistics is a strong bonus
Experience in maritime / vessel operations is a bonus
Robust personality with positive energy and outlook
Relentless will to optimize and improve: solution creator
Ability to communicate effectively
Ability to collaborate comfortably at all levels
Your core responsibilities are:
Prioritizing and planning of customer orders and programs, holistically and independently without bias
Understand the infrastructure system, line routes and terminal constraints
Empowered to plan terminal activities independently, with the most optimal use of terminal resources
Execute planning activities within a defined framework/system with dependencies on other processes
Monitor, review and highlight any gaps in the performance and ensure prompt delivery of customer orders and expectations
Act as the single point of contact between the Account Managers and the CCR (Operations) for planning and progress related communication (except for urgent customer-fronting issue)
Lead planning discussions between CS and Operations (morning meetings, issue resolution etc)
Represents Vopak’s interests when dealing with third parties, including but not limited to shipping agents and bulk transporters
Coordinate with Operations and Maintenance on the impact and timing of infrastructure downtime, to minimize customer impact and optimize use of maintenance resources
Manage periodic and preventive maintenance requests, and contribute to the superior safety standards expected of Vopak
Contribute to reviewing existing customer service planning and logistics process in their area of work to generate new ideas for continuous improvements
Monitor trends and evaluate opportunities for implementation
Want to start as a Customer Service Planner at Vopak?
We are interested in learning more about you. To send your application, click the 'apply' button. For more information about the vacancy, please email email@example.com
Learn more about careers in Vopak on our YouTube channel here
This Job Description is not intended to be all-inclusive. The employee may cover other related duties to meet the ongoing organizational needs.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, religion/belief, sexual orientation or age.
Only shortlisted candidates will be notified.
The successful candidate will be awarded a local employment contract.
For internal applicants: Do speak with your current manager before applying.