Customer Service Planner

Start your career as a Customer Service Planner at Vopak which is responsible in translating the customer orders into optimal logistic programs by analyzing product delivery or supply chain processes to identify or recommend changes. The stakes are high 24/7, the pressure is always on, customers are expecting the Planner to contribute to their bottom line by continuously optimizing the planning in order to minimize logistics cost. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Ready to develop yourself and make a positive impact? Improve the world and start as Manager, Operations at Vopak.

What will you do as a Customer Service Planner?

As a Customer Service Planner, you will be responsible in translating the customer orders into optimal logistic programs by analyzing product delivery or supply chain processes to identify or recommend changes. The stakes are high 24/7, the pressure is always on, customers are expecting the Planner to contribute to their bottom line by continuously optimizing the planning in order to minimize logistics cost. The Planner optimizes the holistic use of terminal resources while ensuring maximum efficiency and productivity.

What do we offer you?

• A market-based salary depending on your experience and knowledge and attractive bonuses

• Various growth opportunities

What do we expect from you as a Customer Service Planner?

• Diploma/Degree in any business discipline, with minimum 3 years of relevant experience in similar industry or industrial / B2B

• Experience in terminal operations

• Operational or Logistics experience in Oil & Gas or bulk logistics is a strong bonus

• Experience in maritime / vessel operations is a bonus

• Robust personality with positive energy and outlook

• Relentless will to optimize and improve: solution creator

• Ability to communicate effectively

• Ability to collaborate comfortably at all levels 

Your core responsibilities are:

• Prioritizing and planning of customer orders and programs, holistically and independently without bias

• Understand the infrastructure system, line routes and terminal constraints

• Empowered to plan terminal activities independently, with the most optimal use of terminal resources

• Execute planning activities within a defined framework/system with dependencies on other processes

• Monitor, review and highlight any gaps in the performance and ensure prompt delivery of customer orders and expectations

• Act as the single point of contact between the Account Managers and the CCR (Operations) for planning and progress related communication (except for urgent customer-fronting issue)

• Lead planning discussions between CS and Operations (morning meetings, issue resolution etc)

• Represents Vopak’s interests when dealing with third parties, including but not limited to shipping agents and bulk transporters

• Coordinate with Operations and Maintenance on the impact and timing of infrastructure downtime, to minimize customer impact and optimize use of maintenance resources

• Manage periodic and preventive maintenance requests, and contribute to the superior safety standards expected of Vopak

• Contribute to reviewing existing customer service planning and logistics process in their area of work to generate new ideas for continuous improvements

• Monitor trends and evaluate opportunities for implementation

Want to start as a Customer Service Planner at Vopak?

We are interested in learning more about you. To send your application, click the 'apply' button. For more information about the vacancy, please email vtshr.sg@vopak.com

Learn more about careers in Vopak on our YouTube channel here

This Job Description is not intended to be all-inclusive. The employee may cover other related duties to meet the ongoing organizational needs.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, religion/belief, sexual orientation or age.

Only shortlisted candidates will be notified.

The successful candidate will be awarded a local employment contract.

For internal applicants: Do speak with your current manager before applying.