Performs analysis of server infrastructure environment needs and contributes to design architecture, integration and installation.
Analyze systems to ensure these systems meet the necessary security and make sure all systems meet performance expectations.
Maintains hardware and software lifecycle maintenance and asset refresh needs.
Works with consultants to ensure that the computer system platforms provide sufficient computing resources to deliver the desired level of business performance.
Coordinates with other departments in order to understand and meet their requirements.
Evaluates hardware and software requirements and capabilities and makes recommendations. Checks systems in order to optimize performance and to initiate recovery action after system failures.
Establishes budgetary requirements for equipment replacement.
Monitors and maintains infrastructure stability, collects and analyzes key performance metrics required for regular consumption and capacity analysis.
Manages computer operation scheduling, backup, storage and retrieval functions.
Coordinates third-party maintenance for hardware and software services.
Develops or establishes strong relationships with service providers.
Prepares and maintains documentation of platform configurations and infrastructure architecture.
Respond to, diagnose, and resolve support requests originating from calls, emails, trouble tickets, and alerts while meeting defined SLAs. Follow-up to ensure completion & customer satisfaction.
Performs other non-essential duties as assigned
Bachelor's Degree or equivalent professional training in Information Systems or related subject.
Experience managing, maintaining and configuring Windows Servers.
Experience managing, maintaining and configuring Windows 10.
Identifies problematic areas and defines and implements strategic solutions.
Support can range from configuring a server to installing an application on an iPhone (so there will be some level 1 support that will be needed as well).
Virtual Desktop Configuration Management including support of common / departmental applications resource requirements
Application of Cloud Gateways & Interfaces, Remote Access & Security Toolsets
IT Service Management & Remote Management/Monitoring Tools
Apply now if you're interested in this vacancy! Make sure you have the following documents ready to add to your application.