It's an interesting time for you to come on board at Vopak! Around the world, we connect the supply of and demand for vital products and resources. Energy that allows people to heat their homes and travel the world. Food for a growing planet. And chemicals for the production of various materials. Products that are vital to people's lives. We ensure the safe, efficient and clean storage of such vital products. The global energy transition, the growing world population, and all new possibilities of emerging technologies and new energy sources make this a very interesting time to join our company.
This position provides overall direction and leadership to the operational activities of the GNOC (Global Network Operations Center). To accomplish their primary goal of network monitoring and troubleshooting telecommunication, networks and systems, NOC engineers perform several tasks. A NOC engineer ensures smooth functioning of the network for business needs and keeps the downtime to a negligible level.
Bachelor's degree in a related field or equivalent work experience.
5+ years of IT experience, including 2-3 years of experience supervising staff
3+ years Fortinet NSE4 firewall experience, preferred Fortinet NSE5
Cisco CCNA Required / CCNP are preferred
Experience with monitoring and ticketing management systems, like PRTG and Service-Now
Good familiarity with firewalls, switches, and networking concepts
Must have demonstrated multiple project management skills
Ability to interact effectively with employees, management, and customer
Demonstrated ability to setup and document new processes and improve where needed
Prior experience in working in a 24x7x365 Network Operations Centre
Certified with firewalls, switches, and networking concepts
Demonstrated ability to document processes
What we can offer:
Medical / Dental Insurance
Short Term/Long Term Disability Insurance
Holidays (9 fixed holidays and 2 floating holidays)
Basic Life/AD&D Insurance
Supplemental Life/AD&D Insurance
401(k) Incentive Savings Plan
Paid Time Off
Task & Responsibilities:
Primary responsibilities: managing the Network 24 x 7 command center; coordination of change management activities; incident resolution; command and coordination during major service Interruptions; ensuring notifications and updates; support to engineers; on-going monitoring and logging consolidation; and completing detailed reviews for major network outages; ensure proper change management; execute problem management; service level management. The ideal candidate must have solid management skills and a track record for leading international teams in a highly technical, process-driven environment. In addition, quality control for new installations is the responsibility of the GNOC team lead.
Monitor Systems: monitor the performance and capability of networking systems using diversified tools. They figure out the malfunctioning of hardware, software, and environmental alerts. When a problem is recognized, NOC Engineers do the root cause analysis (RCA).
Troubleshoot Problems: work to triage or troubleshoot the issues, within the defined areas. NOCs generally have standard operating procedures (SOP) that the NOC engineer will closely follow. This may include coordinating with third-party vendors, customer contacts, or other IT teams for a holistic solution.
Tracking Issues: In response to incidents, the NOC engineer should carefully track and document all defects and resolutions in detail. This helps in increasing the expert base of NOC and helps in maintenance of the system's health record. Often, the NOC has a ticketing system that the NOC Engineer is accountable for updating.
Report Incidents: When the technical issues are complicated and need an immediate response or troubleshooting, NOC engineers must escalate the matter to management as per their SOP (Standard Operation Procedure). If need be, they can include the other IT resources, 3rd party or vendors for a faster resolution after obtaining the proper approvals. They maintain the appropriate communication channels within intra teams or outside so that all stakeholders are kept informed ahead in a time bound manner.
Execute Changes: assess, design and implement changes based on requests from business in a secure way with minimum impact to the customer's operation.
Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Apply now if you're interested in this vacancy! Make sure you have the following documents ready to add to your application.