Essential Job Functions
Participates in meeting or exceeding overall U.S. Southern region sales objectives with the support of the Commercial Manager.
Develops and implements marketing plans for customer revenue growth for selected accounts.
Understands and/or develops market share information, research on competitors, customers, and market potential.
Systematically analyzes contracts, including revenue analysis and determination of fair market value for services offered.
Manages the relationships with selected customers who use Company facilities. Manages overall Company relationship with customers as assigned.
Supports the U.S Southern region management team in meeting regional goals & targets as well as assists in forecasting, reporting input, budgeting and problem solving
Manages, updates and tracks assigned customer projects through to completion
Ensures credit is properly assigned to customer accounts using customer financial data
Ensures collection of accounts receivable for assigned customers; manages dispute resolution; handles claims and complaints in a timely manner once normal collection process has stalled.
Supports and initiates customer service improvement programs; meets regularly with the Customer Service Team and Operations Management Team.
Ensures accomplishment of Company and assigned customer quality program requirements; effectively coordinate between customers and operations personnel
Uses Customer Relationship Metrics ('CRM') or other databases
Tracks and implements contract changes prior to renewal dates
Inputs customer marketing data into databases
Prepares reports and inquiries; prepares project summaries and presentations to staff as required
Develops sales presentations and proposals
Writes contracts using standard contract templates and follows company procedures with the support of the Commercial Manager.
Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates commitment to and support of SH&E principles and values; champions safety as necessary
3-7 years of sales experience in the petroleum, petrochemical, chemical and related industries. Operations and/or product management experience also desirable.
High level of motivation; ability to complete tasks and projects with minimal direct supervision
Good knowledge of current chemistry and engineering processes and regulations applicable to the petroleum, chemical, petrochemical and related industries
Good knowledge of current safety and environmental laws and regulations
Up-to-date knowledge of market conditions including customer and competitor information in the industries served as well as the terminal sector
Ability to prioritize and meet deadlines and deliverables for multiple tasks; well developed project management skills
Ability to influence and negotiate with others and the ability to close a sale; ability to successfully handle social as well as business interactions with all levels of customers' personnel; diplomacy skills
Good understanding of financial concepts such as return on investment, cost of goods/services sold, profitability, credit-worthiness, days-sales-outstanding (DSO), and related concepts
Good computer skills, including ability to easily use MS Office suite; various email, internet, intranet, and other programs
Excellent English communications skills, oral and written
B.S. in Chemistry, Engineering, Business, Finance or other related field.
All Company Core Competencies as well as the following job specific competencies:
Development of Others
Adaptability & Change Agent
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This employee generally works in an office environment, away from extremes of cold or heat. Limited to no exposure to noise and vibrations other than normal daily office sounds. The noise level in the work environment is usually moderate. The employee should not have regular exposure to fumes, odors, toxic conditions, dust or poor ventilation.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, sit, speak and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to climb or balance, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to ten (10) pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to travel by air, rail, bus, or car.
It is Vopak's policy to employ and administer employees without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, citizenship status, or status as a disabled veteran or veteran of Vietnam Era and in accordance with federal and state civil rights laws.
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