Leads and directs development, training, implementation and monitoring of quality policies, procedures and programs; develops, implements, and complies with Company global quality standards, practices, and applicable codes; maintains continued quality of Company process systems; supports development, implementation, and measurement of quality procedures, practices, projects, and record keeping
Keeps the company current and drives compliance with the management systems requirements (ISO 9001, Responsible Care, CDI-T, ISCC-EU, Vopak Way IMS Standard, THA/Assure and Sustainability); maintains and documents compliance with all company standards.
Functions as Quality Management Representative responsible for overseeing the implementation of the Quality Management System (QMS); provides QMS awareness training; establishes an annual Quality Improvement Plan (QIP); reviews the QMS/QIP with the Leadership Team
Functions as Audit Coordinator/Leader responsible for overseeing various types of audits (i.e., internal, customer, third party); ensures internal audit preparation for successful results; manages the Process Health Assessment program; provides mentorship for the team members; conducts internal/contractor audits; verifies documentation; reviews process changes
Supervises internal and external complaint investigations as required.
Assists the Leadership Team in verifying the status of audit findings and ensuring timely action
Serves as a focal point for regional documents responsible for maintaining the Document Management System; administers document review/approval/issuance; ensures accessibility of approved documents to all employees
Updates permits and registrations housed in the Document Management Systems
Functions as Quality Coordinator for Terminal Health Assessment and CDI-T efforts
Facilitates Voice of the Customer meetings; works jointly with the Customer Service Manager
Collects data and analyzes trends/patterns; utilizes results for objective decision making; drives key performance metrics related to quality
Measures and validates process performance using statistical tools; performs statistical sampling
Functions as the stock controller monitor the correctness of the stock administration which is carried out by the Vopak team. In addition, the stock controller is responsible for identifying stock differences and reporting stock KPIs
Identifies and leads process improvement initiatives; establishes cross-functional teams
Facilitates root cause analysis for nonconformance; assists in formulating corrective actions
Initiates preventative and corrective actions; manages corrective action program; ensures appropriate corrective actions are identified and implemented
Prepares and delivers presentations at quality meetings; supports others by preparing reports/presentations
Prepares and submits reports to senior management and customers as required and requested
Stays current on quality processes and applicable technology
Bachelor's degree in an engineering, science, or business related field
1 years' experience implementing/maintaining a quality system in the petrochemical sector
Knowledge of all ISO programs; documented experience implementing ISO 9000 and Responsible Care quality policies
Experience working with a Document Control program; experience managing a quality system and quality audit processes; ability to perform process/documentation analyses and identify opportunities for improvement
Experience with technical writing applicable to procedures, work instructions, guides and manuals
Excellent computer skills including Microsoft Office Suite, various email and internet applications, quality software programs, etc.
Excellent English communication skills both oral and written; experience creating and delivering presentations; experience dealing with regulatory officials
Organizational skills; ability to perform detail-oriented work; proven leadership skills
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