Customer Service Representative

Storing vital products with care

Storing vital products with care

Position Summary

This position functions as the customer's primary point of contact and takes ownership of order processing, addresses service issues and handles reporting.

Essential Job Functions

  • Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates commitment to and support of SH&E principles and values; champions safety as necessary

  • Provides single point of contact to customer for order processing for all modes of transportation, land, marine and pipeline; handles paperwork involved; updates appropriate systems and databases

  • Handles order processing for product with two components and two additional operational services

  • Handles quality documentation, research and reporting for any non-compliance issues

  • Schedules railcars and trucks as necessary

  • Performs simple inventory functions; monitors inventory levels; send reports

  • Prepares special reports as requested; handles special projects requested by customer

  • Maintains and files completed orders; verifies and acts upon deviations for completed orders; performs basic research; reports on findings; generates order correction requests

  • Monitors truck shipments; acts on deviations including late arrivals or those that do not arrive

  • Maintains customer railcar fleets used for product movement in or out of Company facilities

  • Trains regularly on all Federal, state and local environmental regulations, requirements and guidelines including, but not limited to, RCRA requirements; follows and adheres to all guidelines, regulations, and requirements

  • Participates in the daily Operations meeting as requested

  • Attends meetings with customers

  • Participates in improvement projects

  • Maintains internal and external reports; monitors accuracy

  • Generates billing for overtime charges on tank truck and tank car storage

  • Maintains sales database/order database system; creates order templates

  • Trains new Customer Service Representatives as requested

  • Functions as a team member with other Customer Service Representatives

  • Performs other duties assigned by management that fall within the generally expected scope of this position

  • Minimum of 3 – 5 years experience in customer service and general office work; accounting background helpful

Experience Requirement

  • 3 – 5 years terminal or plant experience; operations experience helpful

  • Knowledge of operational and administrative requirements for products of specified customers

  • Understanding of customer's internal logistics processes; knowledge of customer products stored with Company; information on key success factors for customer

  • Knowledge of operational and administrative requirements for products

  • Experience working with Federal, state and local environmental regulations including RCRA preferred

  • Ability to prioritize work; multi-tasking skills; good listener

  • Customer service focus; ability to deal with diverse personalities; negotiation and conflict resolution skills

  • Knowledge of Company processes and infrastructure; ability to locate customer information including contracts

  • Excellent English communications skills including ability to read, write, and speak fluently; ability to communicate with transportation workers and co-workers; ability to read and apply strapping tables

  • Solid computer skills including Microsoft Office Suite, various email and internet programs and applications, financial software programs, sales/order database systems, railcar management and billing systems, customers' systems as applicable

Education Requirement

  • High School Diploma or GED required

  • College courses in Business, Finance, Hospitality, or related field helpful

Application process

1
Step 1
Apply
2
Step 2
1st interview
3
Step 3 (optional)
Online assessment
4
Step 4
2nd interview
5
Step 5
Welcome!

More information about this vacancy?

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Ana Salas

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