Customer Service Representative - Invoicing

Storing vital products with care

Storing vital products with care

This position ensures that Company services provided to customers are invoiced correctly, completely and on time. 

Essential Job Functions

  • Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates commitment to and support of SH&E principles and values; champions safety as necessary
  • Prepares invoices; follows up on invoicing and non-payment issues; maintains invoicing files
  • Prepares spreadsheets for various services provided to customers, suppliers, vendors, and agencies
  • Performs pricing integrity checks; determines any gross or obvious errors in billing
  • Sets up reoccurring charges and orders for new contracts in sales/database system 
  • Determines ability of sales/database system to accommodate  contract pricing and terms; escalates to management for approval to create accommodation
  • Ensures customer back-charges are completed in a timely and accurate manner
  • Routes credits and corrections on orders through appropriate management; inputs data
  • Resolves issues for utilities
  • Takes ownership of designated processes and tools
  • Leads testing of new software as it relates to invoicing and database applications
  • Trains regularly on all Federal, state and local environmental regulations, requirements and guidelines including, but not limited to, RCRA requirements; follows and adheres to all guidelines, regulations, and requirements
  • Trains and mentors new Customer Invoicing Representatives
  • Assumes delegated responsibilities of the Manager in their absence as required
  • Provides management information regarding invoice processes
  • Takes ownership for projects or portions of projects as assigned
  • Functions as a team member with others in Customer Service and Finance
  • Performs other duties assigned by management that fall within the generally expected scope of this position

Experience Requirement

  • Experience in accounting or finance preferred
  • Minimum of 3 – 5 years customer service, or financial, administrative experience, especially in operations environment
  • Customer service focus; ability to deal with diverse personalities; negotiation and conflict resolution skills; research experience; problem solving skills
  • Knowledge of Company processes and infrastructure; ability to locate customer information including contracts; excellent terminal knowledge; experience working with gauging and line activities; experience in product inventory work and confirmation of orders
  • Good knowledge of customer agreements and contracts; understanding of customer key  success factors for products stored with Company; knowledge of customer's logistic processes for products stored with Company
  • Experience working with Federal, state and local environmental regulations including RCRA preferred
  • Ability to prioritize work; multi-tasking skills; experience performing inventory analysis, time studies, etc.; organizational skills; ability to perform complex calculations using a calculator
  • Excellent English communications skills including ability to read, write, and speak fluently; ability to communicate with customers and co-workers; good team player
  • Solid computer skills including Microsoft Office Suite, various email and internet programs and applications, financial software programs, sales/order database systems, and other Company programs; excellent data entry skills

Education Requirement

  • High school diploma or GED and several years general office experience
  • College courses in Business, Finance or related fields helpful

Application process

Step 1
Step 2
1st interview
Step 3 (optional)
Online assessment
Step 4
2nd interview
Step 5

More information about this vacancy?

Get in touch with

Natiesha Walker

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