This position ensures that Company services provided to customers are invoiced correctly, completely and on time. 

Essential Job Functions

• Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates commitment to and support of SH&E principles and values; champions safety as necessary

• Prepares invoices; follows up on invoicing and non-payment issues; maintains invoicing files
• Prepares spreadsheets for various services provided to customers, suppliers, vendors, and agencies
• Performs pricing integrity checks; determines any gross or obvious errors in billing
• Sets up reoccurring charges and orders for new contracts in sales/database system 
• Determines ability of sales/database system to accommodate  contract pricing and terms; escalates to management for approval to create accommodation
• Ensures customer back-charges are completed in a timely and accurate manner
• Routes credits and corrections on orders through appropriate management; inputs data
• Resolves issues for utilities
• Takes ownership of designated processes and tools
• Leads testing of new software as it relates to invoicing and database applications
• Trains regularly on all Federal, state and local environmental regulations, requirements and guidelines including, but not limited to, RCRA requirements; follows and adheres to all guidelines, regulations, and requirements
• Trains and mentors new Customer Invoicing Representatives
• Assumes delegated responsibilities of the Manager in their absence as required
• Provides management information regarding invoice processes
• Takes ownership for projects or portions of projects as assigned
• Functions as a team member with others in Customer Service and Finance
• Performs other duties assigned by management that fall within the generally expected scope of this position

Experience Requirement

• Experience in accounting or finance preferred
• Minimum of 3 – 5 years customer service, or financial, administrative experience, especially in operations environment
• Customer service focus; ability to deal with diverse personalities; negotiation and conflict resolution skills; research experience; problem solving skills

• Knowledge of Company processes and infrastructure; ability to locate customer information including contracts; excellent terminal knowledge; experience working with gauging and line activities; experience in product inventory work and confirmation of orders

• Good knowledge of customer agreements and contracts; understanding of customer key  success factors for products stored with Company; knowledge of customer's logistic processes for products stored with Company
• Experience working with Federal, state and local environmental regulations including RCRA preferred

• Ability to prioritize work; multi-tasking skills; experience performing inventory analysis, time studies, etc.; organizational skills; ability to perform complex calculations using a calculator
• Excellent English communications skills including ability to read, write, and speak fluently; ability to communicate with customers and co-workers; good team player
• Solid computer skills including Microsoft Office Suite, various email and internet programs and applications, financial software programs, sales/order database systems, and other Company programs; excellent data entry skills

Education Requirement

• High school diploma or GED and several years general office experience
• College courses in Business, Finance or related fields helpful