Manager, Terminal

Position Summary

This position manages the customer service, stock inventory, water disposal facility and marine/land operations for the terminal; ensures all safety protocols and operations policies are followed; facilitates daily communications between customers, internal departments and terminal employees.

Requirements:

• Bachelor’s degree required; technical or business major preferred

• 5+ years supervisory experience -   Supervisory experience preferred of large teams

• 7+ years experience working in industrial setting

• 5+ years experience dealing with customers

• 5+ years experience in emergency response - Knowledge of response and incident command systems

•  Data analytics: Ability to use data to solve issues, find opportunities for improvement and prevent problems

•  Experience in creating, analyzing and working within budgets

• Experience in writing and implementing processes and procedures

• Excellent computer skills, including ability to easily use MS Office Suite, Google suite, process flowchart software,; ERP system knowledge preferred

• Communication: Able to translate the overall priorities/strategy to all levels of the organization.

• General understanding of terminal operations, business and customer value chain. 

• General understanding of automation processes, Vopak automation blueprint and DCS systems

• Stakeholder management: Understand the challenges of other departments and how they interact with yours.

• Understanding of what drives Vopak financial results, what are the levers to control this and how to budget appropriately and take action when needed.

• Vopak Core systems: general understanding of Vopak systems 

• Excellent English communications skills, both oral and written

• Proven ability to generate excellent informational reports, and effective presentation skills

• Ability to multi-task

• Demonstrated understanding of environmental, DOT, USCG, safety, health and regulatory requirements; experience working with Federal, state and local environmental regulations including RCRA

• Customer service focus including the ability to speak diplomatically; problem solver

What we can offer:

• ​Medical / Dental Insurance                               

• Vision Insurance                                           

• Short Term/Long Term Disability Insurance         

• Holidays (9 fixed holidays and 2 floating holidays)

• Basic Life/AD&D Insurance                               

• Tuition Reimbursement

• Supplemental  Life/AD&D Insurance                                                   

• Vacation 

• 401(k) Incentive Savings Plan

• Paid Time Off

Task & Responsibilities:

• Manages, coaches, motivates and develops employees to achieve Company objectives; tracks and monitors training needs; responsible for disciplinary process and actions taken; reviews all performance evaluations

• Manages large team; interviews, hires, evaluates, and develops direct reports

• Ensures all safety protocols and operations policies and procedures are followed; assesses operations training to ensure it meets Company standards and site needs

• Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates commitment to and support of EH & S principles and values; champions safety as necessary

• Develops and administers operation budgets, controlling monthly expense results, and formulating action plans to address variances and gaps for Operations

• Drives performance based on clear KPI’s and targets in the different domains as SHEQ, Sustainability, Operations, Service delivery, Asset Management and other.

• Coordinates the efficient utilization of all asset team resources to ensure that business objectives are met (i.e., operating supplies, maintenance, labor, gap closure savings, etc.)

• Responsible for Customer Service and logistics for scheduling, expediting and planning land and marine movements

• Investigates incidents; prepares incident reports; implements approved corrective action/s

• Tracks and reports statistical information for all operations at the site through continuous improvement of systems (tools, processes, and procedures), quality outcomes, the adoption of best practices and lessons learned 

• Handles customer complaints regarding location operations ensuring satisfactory resolution for all parties

• Works with customers on new products, procedures, planning and implementations

• Works with Managing Director to determine present and future facility needs for programs, personnel, and equipment

• Manages the Terminal sustainability plans by implementing efficiency and new technologies into operations to reduce carbon footprint in line with global goals

• Working knowledge and aptitude for developing team, to drive decisions using data extracted and analyzed  for environmental compliance and operational performance tracking

• Insure customer stewardship engagements are effective, efficient and executed to customer standards and followup is completed on outstanding complainants and issues

• Revise, update and creates procedures as required at the Terminal

• Produces monthly reports for the site; reconciles inventory issues

• Approves procurement requests; negotiates pricing as needed

• Develops and manages projects to optimize the facility; communicates requirements; monitors activity.

• Responsible for the  regulatory compliance of the facility; plans for and follows through on regulatory compliance issues including USCG; acts as contact point for governmental agencies

• Trains regularly on all Federal, state and local environmental regulations, requirements and guidelines including, but not limited to, RCRA requirements; follows and adheres to all guidelines, regulations, and requirements

• Randomly selects and audits work instructions for completeness and accuracy 

• Monitors general housekeeping of facility

• Acts as contact for railroad issues and incidents on the property

• Meets with inspection companies regarding operational issues

• Is the Asset Owner and works closely together with the technical manager to ensure long term asset integrity

• Functions as authority for the facility; escalates situations as necessary 

• Performs other duties assigned by management that fall within the generally expected scope of this position

Applicants must be eligible to work in the United States.  The Company will not sponsor immigration or work visas.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)