IT Support Officer


Description of
this vacancy


This is a permanent full-time position based in Sydney or Darwin. This position will report to the IT/OT Manager and is available for immediate start.

Key responsibilities of the role:

  • Deliver high levels of customer service to internal and external stakeholders in relation to ICT
  • Provide technical assistance to all end users and support the roll-out of hardware and software solutions
  • Coordinate and collaborate with all stakeholders to ensure all IT-related issues are addressed in an efficient and effective manner
  • Support day-to-day operations activities related to IT/OT infrastructure and maintain documentation of ICT systems
  • Monitor helpdesk tickets, plan and prioritise to minimise backlog and maintain an IT Asset Register for software and hardware
  • Monitor and maintain all Vopak servers to ensure high availability and uptimes achieved according to agreed SLAs
  • Ensure all back-ups are performed and data validity tested as per the backup procedure


  • Passionate and take pride in what you do, able to drive and make changes, and share the values of the organisation
  • Motivated and energetic team player and good at delivering the outcomes
  • Passionate about challenging the status quo and continuous improvements
  • Relevant ICT qualification or 2-3 years of experience in an IT or OT support role
  • Working experience with Microsoft applications and operating systems, especially in Windows Server, Active Directory, Group Policy, Windows 10, Google Cloud and VMWare vSphere
  • High attention to detail and enjoy working autonomously
  • Able to travel interstate when required


If you are interested in this position, please send your CV and a unique cover letter - something that describes who you are, the way you think, what you believe and addresses the criteria detailed above.

For the attention of:

Emily Nyamdorj
Vopak Terminals Sydney Pty Ltd,
Port Botany, NSW Australia

* Only those who are shortlisted for interview stage will be contacted.

* It is the policy of Vopak to give opportunities to all applicants for employment regardless of age, colour, sex, disability, national origin, race, or religion.

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Emily Nyamdorj

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