IT Support Officer

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Description of
this vacancy

WHAT YOU'LL DO

This is a permanent full-time position based in Sydney or Darwin. This position will report to the IT/OT Manager and is available for immediate start.

Key responsibilities of the role:

  • Deliver high levels of customer service to internal and external stakeholders in relation to ICT
  • Provide technical assistance to all end users and support the roll-out of hardware and software solutions
  • Coordinate and collaborate with all stakeholders to ensure all IT-related issues are addressed in an efficient and effective manner
  • Support day-to-day operations activities related to IT/OT infrastructure and maintain documentation of ICT systems
  • Monitor helpdesk tickets, plan and prioritise to minimise backlog and maintain an IT Asset Register for software and hardware
  • Monitor and maintain all Vopak servers to ensure high availability and uptimes achieved according to agreed SLAs
  • Ensure all back-ups are performed and data validity tested as per the backup procedure

WHO YOU ARE

  • Passionate and take pride in what you do, able to drive and make changes, and share the values of the organisation
  • Motivated and energetic team player and good at delivering the outcomes
  • Passionate about challenging the status quo and continuous improvements
  • Relevant ICT qualification or 2-3 years of experience in an IT or OT support role
  • Working experience with Microsoft applications and operating systems, especially in Windows Server, Active Directory, Group Policy, Windows 10, Google Cloud and VMWare vSphere
  • High attention to detail and enjoy working autonomously
  • Able to travel interstate when required

WHAT'S NEXT

If you are interested in this position, please send your CV and a unique cover letter - something that describes who you are, the way you think, what you believe and addresses the criteria detailed above.

For the attention of:

Emily Nyamdorj
Vopak Terminals Sydney Pty Ltd,
Port Botany, NSW Australia

* Only those who are shortlisted for interview stage will be contacted.

* It is the policy of Vopak to give opportunities to all applicants for employment regardless of age, colour, sex, disability, national origin, race, or religion.

Candidate Journey

Want to know more?

We would like to tell you more!

Emily Nyamdorj

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Vopak is an equal opportunity employer. Everyone is different, and the differences in people allow us to match our ambitions and drive inclusion across the business. That's why we are curious about who you are! Would you like to join?