Customer Service Staff


Description of
this vacancy

Key Result Area

  • Ensure Customer Service operations as per requirements.
  • Accountable and responsible for maintaining customer relationship.
  • Ensure all related permits are updated.
  • Support and assist customers in relationships with authorities to ensure no obstacle to customer operations.
  • Ensure a continuous improvement program is in place in the department.
  • Ensure smooth process of customer product handling in all supply chain schemes.
  • Responsible on iCare program.
  • Build communication with the customers to ensure their requirements are met.
  • Ensure on-time reporting.
  • Responsible for the customs clearance process of customer cargo subject to Indonesia Government Regulations and also company customs licenses.

Key Performance Indicators

  • ​Customer Service KPI.
  • Compliance with Government regulations.
  • Compliance with ISO standard.
  • Maintain a high standard of Customer Service.


  • Bachelor Degree (Industrial, Engineering, or Marine background will be an advantage).
  • Experienced in chemical, petrochemical or oil & gas industry.
  • Experienced in Customer Relationship management.
  • Good interpersonal and communication skills.
  • Good knowledge on customs process and administration.
  • Demonstrate a good leadership.
  • Good teamwork.
  • Good in English
  • Self-motivated and highly energised.

Candidate Journey

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Vopak is an equal opportunity employer. Everyone is different, and the differences in people allow us to match our ambitions and drive inclusion across the business. That's why we are curious about who you are! Would you like to join?