Customer Service Representative

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Description of
this vacancy

Start your career as a Customer Service Representative at Vopak and contribute to social themes such as energy security and energy transition. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Ready to develop yourself and make a positive impact? Improve the world and start as a Customer Service Representative at Vopak.

What will you do as a Customer Service Representative?

As a Customer Service Representative, you will function as the customer’s primary point of contact and take ownership of order processing, addresses service issues, and handles reporting.

What do we offer you?

  • A market-based salary depending on your experience and knowledge and attractive bonuses.

  • Various growth opportunities.

  • Group health insurance where Vopak pays 50% of the nominal costs.

  • 401(k) Incentive Savings Plan

  • Holidays (9 fixed holidays and 2 floating holidays)

  • Basic Life/AD&D Insurance

  • Tuition Reimbursement

What do we expect from you as a Customer Services Representative?

  • High School Diploma or GED required

  • College courses in Business, Finance, Hospitality, or related field helpful

  • Minimum of 3 – 5 years experience in customer service and general office work; accounting background helpful

  • 3 – 5 years of terminal or plant experience; operations experience helpful

  • Knowledge of operational and administrative requirements for products of specified customers

  • Understanding of customer’s internal logistics processes; knowledge of customer products stored with Company; information on key success factors for customer

  • Knowledge of operational and administrative requirements for products

  • Experience working with Federal, state and local environmental regulations including RCRA preferred

  • Customer service focus; ability to deal with diverse personalities; negotiation and conflict resolution skills

  • Knowledge of Company processes and infrastructure; ability to locate customer information including contracts

  • Excellent English communications skills including the ability to read, write, and speak fluently; ability to communicate with transportation workers and co-workers; ability to read and apply strapping tables

  • Solid computer skills including Microsoft Office Suite, various email and internet programs and applications, financial software programs, sales/order database systems, rail car management and billing systems, and customers’ systems as applicable

What does your day look like?

Your core responsibilities are:

  • Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates a commitment to and support of SH&E principles and values; champions safety as necessary

  • Provides single point of contact to customer for order processing for all modes of transportation, land, marine and pipeline; handles paperwork involved; updates appropriate systems and databases

  • Handles order processing for product with two components and two additional operational services

  • Handles quality documentation, research and reporting for any non-compliance issues

  • Schedules railcars and trucks as necessary

  • Performs simple inventory functions; monitors inventory levels; send reports

  • Prepares special reports as requested; handles special projects requested by customer

  • Maintains and files completed orders; verifies and acts upon deviations for completed orders; performs basic research; reports on findings; generates order correction requests

  • Monitors truck shipments; acts on deviations including late arrivals or those that do not arrive

  • Maintains customer rail car fleets used for product movement in or out of Company facilities

  • Trains regularly on all Federal, state and local environmental regulations, requirements and guidelines including, but not limited to, RCRA requirements; follows and adheres to all guidelines, regulations, and requirements

  • Participates in the daily Operations meeting as requested

  • Attends meetings with customers

  • Participates in improvement projects

  • Maintains internal and external reports; monitors accuracy

  • Generates billing for overtime charges on tank truck and tank car storage

  • Maintains sales database/order database system; creates order templates

  • Trains new Customer Service Representatives as requested

  • Functions as a team member with other Customer Service Representatives

  • Performs other duties assigned by management that fall within the generally expected scope of this position

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas.

Work Environment

This position requires an employee to be in an office environment as well as exposed to outside elements. Most extreme elements are heat in the summer months of up to 100°+ and some exposure to cold of generally no less than 0° in the winter months. There will be exposure to various chemicals and compounds, including fumes and smells, some of them hazardous. The employee may enter confined spaces and work in elevated environments. Employee must be able to wear PPE required by the location. General office noise may be experienced and louder sounds and vibrations when outside. The noise level in the work environment is usually moderate. All environments are safe with appropriate PPE.

Physical Demands

While performing the duties of this job, the employee is regularly required to walk, sit, speak and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to climb or balance, stoop, kneel, or crouch. The employee may be required to climb ladders/storage tanks up to 50’ in height. The employee may be required to enter confined spaces. The employee may occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to travel by air, rail, bus, or car.

Want to start as a Customer Service Representative at Vopak?

Are you ready to share your vision and contribute to Vopak's projects? Then start as a Customer Service Representative and apply now!

Candidate Journey

Want to know more?

We would like to tell you more!

Marilynn Nguyen

Never miss out on your future job

Vopak is an equal opportunity employer. Everyone is different, and the differences in people allow us to match our ambitions and drive inclusion across the business. That's why we are curious about who you are! Would you like to join?