Customer Service Representative

Position Summary

This position functions as the customer’s primary point of contact and take ownership of order processing, addresses service issues, and handles reporting.

Requirements

• High School Diploma or GED required

• College courses in Business, Finance, Hospitality, or related field helpful

• Minimum of 3 – 5 years experience in customer service and general office work; accounting background helpful 

• 3 – 5 years terminal or plant experience; operations experience helpful 

• Knowledge of operational and administrative requirements for products of specified customers

• Understanding of customer’s internal logistics processes; knowledge of customer products stored with Company; information on key success factors for customer

• Knowledge of operational and administrative requirements for products

• Experience working with Federal, state and local environmental regulations including RCRA preferred

• Customer service focus; ability to deal with diverse personalities; negotiation and conflict resolution skills

• Knowledge of Company processes and infrastructure; ability to locate customer information including contracts 

• Excellent English communications skills including ability to read, write, and speak fluently; ability to communicate with transportation workers and co-workers; ability to read and apply strapping tables 

• Solid computer skills including Microsoft Office Suite, various email and internet programs and applications, financial software programs, sales/order database systems, rail car management and billing systems, and customers’ systems as applicable

What we can offer:

• ​Medical / Dental Insurance                               

• Vision Insurance                                           

• Short Term/Long Term Disability Insurance         

• Holidays (9 fixed holidays and 2 floating holidays)

• Basic Life/AD&D Insurance                               

• Tuition Reimbursement

• Supplemental  Life/AD&D Insurance                                                   

• Vacation 

• 401(k) Incentive Savings Plan

• Paid Time Off

Task & Responsibilities: 

• Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates commitment to and support of SH&E principles and values; champions safety as necessary

• Provides single point of contact to customer for order processing for all modes of transportation, land, marine and pipeline; handles paperwork involved; updates appropriate systems and databases 

• Handles order processing for product with two components and two additional operational services

• Handles quality documentation, research and reporting for any non-compliance issues 

• Schedules railcars and trucks as necessary

• Performs simple inventory functions; monitors inventory levels; send reports

• Prepares special reports as requested; handles special projects requested by customer

• Maintains and files completed orders; verifies and acts upon deviations for completed orders; performs basic research; reports on findings; generates order correction requests

• Monitors  truck shipments; acts on deviations including late arrivals or those that do not arrive

• Maintains customer rail car fleets used for product movement in or out of Company facilities

• Trains regularly on all Federal, state and local environmental regulations, requirements and guidelines including, but not limited to, RCRA requirements; follows and adheres to all guidelines, regulations, and requirements 

• Participates in the daily Operations meeting as requested

• Attends meetings with customers

• Participates in improvement projects

• Maintains internal and external reports; monitors accuracy

• Generates billing for overtime charges on tank truck and tank car storage

• Maintains sales database/order database system; creates order templates

• Trains new Customer Service Representatives as requested

• Functions as a team member with other Customer Service Representatives

• Performs other duties assigned by management that fall within the generally expected scope of this position

Applicants must be eligible to work in the United States.  The Company will not sponsor immigration or work visas.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)