Customer Service Executive

Join Vopak in Asia & Middle East. Make an impact. 

Your role and impact:

As our Customer Service Executive, you will be responsible for maintaining day to day contact with our customers and managing their logistic programs, establishing and maintaining customer relationships is essential. Are you ready to make an impact on our growing business in our region? Read on to find out more about this exciting job opportunity! 

A rewarding place to work  

A career at Vopak means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. The successful candidate will have an opportunity to be a part of a visionary, global tank storage services leader with a heritage of over 400 years and work with some of the brightest minds in the industry. We embrace inclusion and diversity in thought and contribution and are committed to providing an equitable work environment, which is foundational to our core values as a company and is vital to our success. Besides a competitive salary package, we offer a comprehensive benefits program comprising health insurance, parental leave and wellness activities. 

Who are we? 

Royal Vopak is the world’s leading independent tank storage company that employs around 6,000 employees in 23 countries throughout the world. We store vital products with care. Products for everyday life of today, and of the future. The energy that allows us to turn on the lights, heat or cool our homes or commute to work; the chemicals found in millions of useful products, including your phones; the edible oils to prepare food. We are also developing new infrastructure solutions to actively contribute to the introduction of future vital products, such as sustainable transport fuels for airplanes, flow batteries for storing clean electricity, and hydrogen, which can be used to store and transport renewable energy. For more information, please visit www.vopak.com

Responsibilities:

• Develop and implement relationship management plans for customers to identify service improvements and build relationships with relevant decision makers and influencers within the customer organization

• Act as single point of contact for designated customers

• Support customers’ needs by having a strong knowledge of the customers’ business, products and markets.

• Conduct periodic Service Review Meetings 

• Work closely with Commercial time in Lead to Contract phase

• Work closely with Planning and Operations to translate the customer service request into executable program

• Review the programs continuously for optimisation 

• Ensure that there is compliance and safeguarding of company’ operational processes 

• Find and determine solutions for challenges and delays in customer programs

• Ensure that we minimise the impact of infrastructure downtime on customer programs 

• Manage the order processing process and ensure that documentations are in place and updated

• Conduct Vessel Clearance

• Guard order and product acceptance process

• Coordinate order processing with Logistics Representative (drumming and trucking orders)

• Review Service KPIs periodically and discuss performance with customers to identify issues as soon as possible

• Initiate improvement proposals, follow-through actions   

• Engage in active third parties like surveyors and agents for service improvements, and reviews  

• Register service incidents in CRM system 

• Take ownership of the incident investigation process for service incidents

• Articulate a clear investigation report stating direct / root causes, corrective actions and preventive measures 

• Provide report-out and follow-up with the customer and support possible claims management 

Requirements:

• Diploma/Bachelor’s Degree with 3 years working experience in customer service environment

• Good to have operational or Logistics experience in Oil & Gas or bulk logistics 

• Good to have experience in maritime / vessel operations is a bonus

• Relevant experience in (industrial / B2B) in a fast paced & dynamic environment 

• Robust personality with positive energy and outlook

• Relentless will to optimise and improve: solution creator

• Ability to communicate effectively, both written and verbally

• Ability to collaborate comfortably at all levels  

• Accuracy in order management and reporting

• Detailed and meticulous

• Strong stakeholder relationship and networking skills

How to apply?

Are you the Customer Service Executive we are looking for? We are interested in learning more about you. To send your application, click the 'apply' button. For more information about the vacancy, please email vtshr.sg@vopak.com

Learn more about careers in Vopak on our YouTube channel here 

This Job Description is not intended to be all-inclusive. The employee may cover other related duties to meet the ongoing organizational needs.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, religion/belief, sexual orientation or age”.

Only shortlisted candidates will be notified.

The successful candidate will be awarded a local employment contract.